❓ Frequently Asked Questions
1. Can I get a sample? How is the sample charge?
Yes, we can send you samples to test our product quality. Charge details can be discussed with our sales-service team.
2. What is the Minimum Order Quantity (MOQ)?
For stock items, the MOQ is 20 pieces per type. For customized models, the MOQ is typically 50 pieces per color, though complicated styles may require 100 pieces.
3. Can you produce according to samples or drawings?
Yes, we can produce based on your technical drawings or physical samples. We accept PC files in CorelDRAW (.cdr), Photoshop (.psd), Illustrator (.ai), as well as high-resolution JPG and PDF files.
4. What are your terms of payment?
Sample costs are prepaid; for mass production, a 30% deposit is required in advance, with the balance due before shipment.
5. What is the lead time for orders?
Sample lead time is 3-5 days. Production lead time is 15-20 days upon receipt of the deposit and approval of the pre-production sample.
6. How do you solve quality problems after sales?
Please provide clear photos or videos of the issue. We will study the problem and provide a satisfactory solution within 24 hours. If it is a production fault, we take full responsibility and offer compensation.