Is there a discount for larger orders?
For new customers, there is a small discount. When the value of the order increases, we provide a larger discount. For returning customers, we are happy to provide a loyalty discount. Please enquire.
How long does it take to receive my order?
Delivery time depends on the shipping method. We generally ship via DHL, FEDEX, UPS, or TNT for fast delivery. We will provide tracking information once the order is shipped.
What should I do if I haven't received my item after 5 days?
International shipping may take longer depending on the carrier and holidays. Please track your order using the provided number. If there is a delivery issue, please contact us via email.
What if the item received is different from the picture?
The pictures shown represent some of our samples. Please confirm the product details and photos with us before ordering. If you are not satisfied, contact us to find a solution.
What if the size is not what I expected?
Please confirm measurements with our sales team before ordering. If we sent an incorrect size, contact us immediately, and we will arrange a replacement or include the correct item in your next order.
What should I do if the item arrives broken?
Every item is thoroughly inspected and packed carefully before shipping. If damage occurs during transit, please contact us with a photo of the damaged items, and we will help resolve the issue.